In the mobile app
- Open Settings, then My account.
- Choose Delete my account.
- Enter your current password and confirm permanent deletion.
The app clears the session stored on the device only after the server confirms success. If cancellation of a possible subscription cannot be confirmed, the account is kept and the app asks you to try again or contact App2Niche. Export any data you wish to keep first.
Without account access
This page is available without signing in. If you can no longer use the app, send your request from the address linked to the account to contact@app2niche.com with the subject “MyWaxFolio account deletion”. Never send your password.
App2Niche may request proportionate verification if there is reasonable doubt about your identity. A request sent from another address must make it possible to identify the account without disclosing unnecessary sensitive information.
Delete selected data without deleting the account
A collection or wishlist record
Open the relevant item from your collection or wishlist, choose Remove this record, then confirm. After the server confirms the deletion, the record is removed from the active database and your connected devices together with its artist, title, metadata, condition, favourite status, barcode, catalogue identifier, referenced artwork, notes, place, price paid and estimated value. Your account and other records remain active.
Demo data
While signed out, open Settings → Reset the demo, then confirm. Your additions, edits, favourites, notes and local journal entries are replaced with the original demo collection. Your selected language is retained. You can also clear the app’s or website’s local data from your device or browser settings.
A targeted request
For data you cannot delete yourself, write from the address linked to the account to contact@app2niche.com with the subject “Targeted MyWaxFolio data deletion”. Identify the record or data category precisely and never send your password. This request does not delete the account or data outside its scope. App2Niche may request proportionate verification and will explain any information that a legal duty requires it to retain.
What is erased from the active database with the account
After confirmation, the account is removed from the active database together with its linked data: email address and display name, hashed password and data used to validate sessions, collection and wishlist records, favourites, barcodes and catalogue identifiers, referenced artwork, notes and places entered, prices paid, estimated values and value history, choice logs, and the hashes of verification and recovery links. The account’s public links then stop working.
The demo collection is separate from the account and remains in the app or browser’s local storage. Reset it in Settings to replace your customised data with the original demo; to remove that local copy as well, clear the app’s or website’s data on the device. MyWaxFolio cannot remotely erase a copy previously made by a third party from a public share.
What may remain temporarily
After one record is deleted, a technical creation identifier without the record’s content may remain linked to the account to prevent an old request from recreating the deleted record. It is removed with the account. Daily snapshots already produced retain only the collection’s historical total value and are not automatically recalculated when one record is removed; you can include them in a targeted request.
An encrypted technical backup may still contain an earlier state after partial or complete deletion from the active database. The active VPS rotation retains 14 daily, 8 weekly and 12 monthly backups. Encrypted archives are copied daily to the recovery NAS with integrity checks; the copy chain has been verified across multiple cycles and an isolated restore from the NAS succeeded. Retention on the NAS follows its own backup and snapshot policy; deletion from the active database therefore does not immediately erase existing backup copies.
Hosting technical logs follow the configuration and terms actually in force; no fixed period is claimed here without operational evidence. Information supplied in a request is used to handle it and retained as needed for follow-up. Records subject to a statutory duty, particularly accounting records if a payment existed, may be retained separately for the period required by law.
Request handling
Deletion in the app is automatic when the server confirms it. App2Niche normally answers a targeted or account-deletion request within one month. This may be extended by two months for a complex or numerous request; you will be informed within the first month.
MyWaxFolio is published by App2Niche, 6 rue d’Armaillé, 75017 Paris, France. Read the privacy policy for all processing and rights. You may also complain to the CNIL or your competent supervisory authority.